Refund Policy
connectbuy.co.uk
Effective Date: June 10, 2025

At Connect Buy, we want you to be fully satisfied with every purchase. If something isn’t right, we’re here to help. Please read our Refund Policy below to understand how refunds are handled.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• The item is unused, in its original packaging, and returned within 14 days of receipt.

• The item is faulty, damaged, or not as described.

• Refunds will only be issued once the item has been returned and inspected.

Please note:
We cannot offer refunds on the following unless faulty:

• Perishable goods

• Opened personal care or hygiene products

• Clearance or final sale items

2. How to Request a Refund

To initiate a refund:

1. Contact us via our [Contact Page] with your order number and reason for return.

2. We will provide instructions and a return reference number.

3. Send the item back to us securely packaged.

3. Refund Processing Time

• Once we receive and inspect your return, we will notify you of the refund status.

• Approved refunds will be processed to your original payment method within 5–7 working days.

• You will receive an email confirmation once the refund has been issued.

4. Return Shipping Costs

• If the item is faulty, damaged, or sent in error, we will cover return postage.

• If the return is for any other reason (e.g. change of mind), return postage is your responsibility.

5. Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account.

• Contact your credit card provider (it may take some time to appear).

• If it’s still missing after 7 working days, please contact us via the [Contact Page].

6. Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

7. Questions?

If you need further assistance regarding refunds, feel free to reach out through our [Contact Page]. We're here to help.